Returns Policy
Our Promise
At Daydreamers, we want you and your pup to be completely satisfied with every purchase. If there's ever an issue with your order, we're here to help—see our return options below.
Return Policy
If your order arrives damaged or defective, we'll gladly provide a full refund and cover the cost of return shipping.
For change-of-mind returns, we'll refund the purchase price minus a 15% restocking fee, and you'll be responsible for the return shipping label.
How to Return
Simply contact us at info@daydreamersnyc.com or call (541) 359-5481, and we'll guide you through the return process. We'll provide a prepaid shipping label for your return.
Note: For food safety reasons, we cannot accept returns on frozen products or opened food items. However, if you're not satisfied with these items, please contact us, and we'll make it right!